Privacy Policy

 

Last Updated on 02 February 2025.

 

Introduction

At Vietpay Technology Company Limited, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and process your information when you use our website, app, and affiliated services ("Services").

 

We collect information from you in several ways, including:

• Information you provide: This includes personal information like name, email address, phone number, date of birth, and National ID when you register for an account, contact us, or use certain features from our app. As per State Bank of Vietnam, we collect eKYC details which includes your facial details. 
• Information created when you use our Services: This includes transaction details, IP address, device information, browsing activity, and location (with your consent).
• Information from third parties: With your consent, we may collect information from third parties like email providers or partners to personalize your experience or offer specific services.

 

We use your information to:

• Provide, personalize, improve, and maintain our Services.
• Process transactions and complete your requests.
• Detect and prevent fraud, spam, and other harmful activities.
• Send you marketing communications (with your consent).
• Comply with legal and regulatory requirements as per State Bank of Vietnam.

 

3. eKYC Process for Secure Transactions

• To ensure the security of your financial transactions, we use an electronic Know Your Customer (eKYC) process as mandated by the State Bank of Vietnam.
• During this process, we capture your details according to State Bank of Vietnam guidelines. However, we do not store this data anywhere on our servers or systems. This is verified online as per guidelines defined by State Bank of Vietnam.
• The eKYC data is solely used to verify your identity during financial transactions, again following the State Bank of Vietnam's regulations.

 

We emphasize that your eKYC data is never shared with any third party.

 

We may share your information with:

• Authorized third-party service providers who help us deliver our Services.
• Financial institutions and partners involved in processing your transactions.
• Regulatory authorities and law enforcement agencies as required by law.
• Third-party partners for specific services you choose to use with your consent.
• We will never sell or lease your personal information to third parties.

You have choices about your information, including:

• Opting out of marketing communications.
• Accessing and correcting your personal information.
• Deactivating or deleting your account (with some limitations).

 

We use cookies and similar technologies to analyze website traffic, remember your preferences, and personalize your experience. You can control cookies through your browser settings.

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on our website.   

 

If you have any questions about this Privacy Policy, please contact us at contact@vietpay.com.